Frequently Asked Questions
Discover everything you need to know about our handcrafted headwear and shopping experience.
How do I determine my correct hat size?
To find your perfect fit, measure your head circumference horizontally across the middle of the forehead and slightly above the ears. Refer to our size guide on the product page to match your measurement in centimeters to our sizing scale.
What is the global shipping policy and delivery timeline?
We offer worldwide shipping via premium couriers like DHL and FedEx. Standard international delivery typically takes 5-10 business days, depending on your location and customs processing times.
Are taxes and duties included in the purchase price?
For international orders, import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the recipient and will be collected by the courier upon delivery.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the item is in its original, unworn condition with all tags and signature packaging intact. Please note that personalized or custom-made pieces are final sale.
How should I care for my Ruslan Baginskiy hat?
To maintain the shape and quality of your hat, store it in its original box and avoid contact with water or humidity. For felt and wool styles, use a soft brush for cleaning; for straw styles, wipe gently with a damp cloth.
Which payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure encrypted gateway to ensure your data remains protected.